If you are having some problems with downloading your patterns or other things with the website, here are some steps you can try.
- Are you logged in? Clicking on the download links in the email often will require that you be logged into your account to make sure that the download will start.
- Have you tried your account page? Sometimes it is easiest to go to your Account page to download. You will see a list of all your orders. Clicking on the individual order numbers will show you all the patterns you purchased in that order with the download links.
You also can click on the link on the link that says My Downloadable Files. You will see a library of all your purchases there with links to download. The links will never expire; however, they do have a limit on download attempts. If you run out of download attempts, please contact me and I will reset them.
- Are you having trouble logging in? This can happen if you’ve forgotten which email you used or your password. You can reset your password by clicking on the Account drop down menu at the top of every page. Choose Password Reset and you will be prompted to enter in your email.
- Are you having trouble resetting your password? This happens if you have forgotten the email you use to log in. If you enter in the wrong email, it will not find an account for you. Please check your spelling, or try a different email address.
- Are you clicking the download link, but nothing happens? You might have popups blocked. Depending upon your browser and your settings, when you click the link, a window may open up to prompt you to save your file. If popups are blocked, then the window won’t open.
- Did you download the file and can’t find it? These types of questions get harder to answer because of the wide variety of browsers and devices that you may be using to access my website. On a desktop computer often the default location for downloading files is called “Downloads”. But you may have changed that if you previously downloaded a different file to a different location. Different phones and tablets have different locations where they save files. The best way to find it is to search your computer or mobile device for it using the file name or part of the file name. You can always search on designsbyemily or designs-by-emily because I include one of them in every file name.
- Are you having trouble printing? It is hard for me to help you with printing because of all of the different brands and models of printers and the computers they connect to. If it is only my file that you cannot print, then it is possible that you need to open it up a different way. Often pdf files will open up in browser windows now. But that might make it difficult for your printer to print. I suggest you use a pdf viewer such as Adobe Acrobat Reader, Foxit, Javelin, or Nitro. Launch the pdf viewer program and then choose which file to open so that it will open up in that program and not in your browser window.
- Is your pattern missing pages? Your download may have been corrupted or incomplete. Go back to your account page and download again.
As always, if you are having some sort of trouble and can’t figure it out, I will be happy to help you get your patterns. Please do not ever hesitate to contact me with questions.